Focus Solutions is firmly committed to delivering rapid and sustainable value to its customers that can be measured through the improvements of cash flow performance and efficiency in client’s internal communication and database retrieval. This can be achieved through providing world class methodologies with quality customer service so that our client’s can maximize the services of our software.
Our consulting teams are the experts in backend Credit Card, Core Banking, Government Provident Funds/Social Security Financial Systems, Revenue Collections & Recovery processes and end-to-end project management. The consulting team is there for the sole purpose of supporting our client’s in software engagement.
Focus Solutions’ implementation methodology is highly scalable and has a proven track record of success with large Enterprise customers. We are able to ensure maximum customer satisfaction, global adoption and quantifiable business value through the following services:
Software Deployment & Project Implementation Services
All our services are built and tested to the client's specifications and made ready to be tested by client representatives. So our implementation process is hands on and detailed, making our installation process come in four key phases:
- Planning and Project Management - Creating and refining a project plan, ongoing management of project activities, deliverables and schedules.
- Requirements Definition and Analysis - Technical and functional requirements are gathered and analyzed relative to the Focus Solutions’ solution. Gaps are noted, analyzed and resolutions identified.
- Configuration and Customization, Design, Build and Test - Application configuration and customization designs are built and tested.
- Implementation & Roll-out – User acceptance, solution testing, training users and migration of the solution to the production environment.
Ongoing Training & Education
Focus Solutions offers substantial training, both during implementation and post-going live. Training is comprehensive and includes in-person classes, labs as well as on-the-job training via on-site training support. The following types of training courses are available:
- End User Training
Course designed for all primary users of the Focus Solutions application - Super User Training
Course designed for all super users of the Focus Solutions application. Focuses on Administrator Privileges (configuration of Preferences and Security Settings) in the system. - System Administrator Training
Course designed for Focus Solutions clients that wish to learn more about the functionality, design and tasks of administering the Focus Solutions application.
World Class Customer Support
In order to ensure maximum adoption and results, Focus Solutions provides support for end users and technical staff. Service Level Agreements are developed to best service customer requirements.